Alex Mihailidis

Proposed new standards for long-term care issued by a panel of experts at the Health Standards Organization on Tuesday say residents should get at least four hours of direct care a day and workers must be paid more.

Jane Sustrik remembers the sense of fear hanging over her in those early months of the pandemic.

The expert spearheading new draft national standards for long-term care says they must strike a balance between residents' safety and their quality of life.