From long hours waiting on hold to sleepless nights on airport floors and desperate scrambles to rebook flights and find missing bags, it was a holiday travel season that no one had on their wish list — but that thousands of people got.
A parliamentary committee voted on Monday, January 9, 2023, to launch a study into the causes behind Canada's chaotic holiday travel season and to hear not only from industry giants, but also from some of the passengers who saw their plans upended.
The chair of the House of Commons transport committee on Tuesday, January 3, 2023, called for Sunwing Airlines and Via Rail to publicly explain what caused the travel nightmare that plagued thousands of Canadians over the holidays.
Videos shared online of the raucous party on a Dec. 30 Montreal-Cancun charter flight sparked anger from politicians and an investigation by Transport Canada in conjunction with the federal health and public safety departments.
Federal Transport Minister Omar Alghabra has asked Transport Canada to investigate reports of "unacceptable" behaviour on a recent Sunwing Airlines flight from Montreal to Cancun, Mexico.
A national union representing thousands of flight attendants is using a recent court ruling to push the federal government to tighten airline passenger safety rules.