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Trust is in decline. What can news organizations do to help?

Canada's National Observer publisher Linda Solomon Wood speaks at a panel event hosted by CBC in Vancouver on Tuesday, Jan. 17. Photo by Hanna Hett

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Nearly one year after the trucker convoy occupied downtown Ottawa — with many of its protesters showing disdain not only for vaccine mandates but also mainstream media — the Canadian Broadcasting Corporation hosted a panel of industry leaders to discuss building trust and protecting democracy.

Canadians’ trust in news has been in decline for years. According to the Reuters Institute’s 2022 Digital News Report, it decreased from 58 per cent in 2018 to 42 per cent in 2022 — a 16 per cent drop.

“Trust seems to be in short supply these days; polarization and disinformation are ascendant,” Catherine Tait, president and CEO of CBC/Radio-Canada, said at the panel, which was run in partnership with Simon Fraser University (SFU) and the University of British Columbia.

Having trust in others and in institutions, she explained, allows people to live “lives without fear.”

“Our society can’t function if Canadians don’t trust the institutions around them.”

.@SFU prof Wendy Hui Ky Hun, @Linda_Solomon of @NatObserver, @jeanetteageson of @TheTyee, @PresidentCBCRC Catherine Tait & Jeremy Kinsman grappled with declining trust in media at a panel convened by @CBCRadioCanada

Why is trust eroding?

Distrust of media organizations and institutions isn’t a new phenomenon, said panellist Wendy Hui Kyong Chun, a Canada 150 Research Chair in New Media at SFU. Sometimes it can be warranted — like during the emergence of mass media in the 19th century when “yellow,” or sensationalized, journalism was prevalent.

But with the rise of social media and what Chun called the “economics of clickbait,” it’s getting worse: people now make money off of outrage. Emotive posts online tend to generate the most clicks and therefore the most attention — and ad revenue.

Further, today’s distrust in institutions has led people to have blind trust in others, Chun explained. This blind trust can be weaponized by nefarious groups — like political operatives using small town Facebook groups to push political agendas, for example.

Social media algorithms also support this kind of weaponization by sorting people into groups based on “divisive hates,” in turn creating large audiences based on division.

“Polarization is a goal, not an error,” Chun said.

Declining trust is a problem that transcends borders, she added. Many Canadians get their news from sources outside of Canada — often from social media like TikTok or gaming sites.

Further, today’s distrust has been caused by global events, said Jeremy Kinsman, a distinguished fellow for the Canadian International Council. The 2008 financial crisis, he argued, was particularly damaging. While the U.S. government bailed out banks, it didn’t support the U.S. citizens who had suffered.

“It completely evacuated trust and confidence in the people that were running the system. Not only they didn’t know what they were doing, it turned out terrible for so many people,” he said.

Today, many people feel left behind and left out, which further diminishes trust.

“There’s a sense out there that things just ain’t fair,” Kinsman said.

(L-R): Tyee publisher Jeanette Ageson, SFU professor Wendy Hui Kyong Chun, Canada's National Observer publisher Linda Solomon Wood, Canadian International Council fellow Jeremy Kinsman, CBC president Catherine Tait and host of CBC Vancouver News at 6 p.m. Anita Baithe. Photo by Hanna Hett

What are the solutions?

While there likely aren’t any silver-bullet solutions, trusted, evidence-based news is critical for maintaining and building trust, Kinsman said.

Further, people trust institutions where they seem themselves reflected, so journalists engaging with their communities is key, he added. People who don’t trust news often see journalists as elites who don’t understand the problems that matter to them.

“You trust somebody who understands you, fundamentally,” Kinsman said.

While the internet and social media have brought their own host of problems, panellist Jeanette Ageson, publisher of the Tyee, said it has also allowed for smaller, independent publications to come up, which have better capacity to engage with their audience.

“We know our audience, and they know us. We’re in a conversation with them all the time. We listen to what they say,” said Linda Solomon Wood, publisher of Canada’s National Observer.

“We’re building trust person by person, and article by article. And by providing reliable information that checks out with people.”

Media literacy in primary and high school education, she added, is important to address the problem of eroding trust holistically.

“Really getting people back to having strong critical thinking abilities that will protect them against what they're being exposed to constantly through the algorithms online.”

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